Anonymous
map-marker Fort Worth, Texas

Phone Service Review

I have ordered phone service and after a couple of weeks the lines are just busy, the number I called to start the service that line is busy also all of the time
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Anonymous

Review about Phone Service

7/23/14 no one answers the phone answeing machine say your first in line holds on no one answes phone craxy
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Anonymous
map-marker Baltimore, Maryland

Voice For Inmates - Customer Service Review from Baltimore, Maryland

My name is deborah berry an im complaining about your customer service line I waited 20minutes an still haven't even get to what I need this doesr make any sense I called at 4:45 an I was on hold til 5:24 an still no one answered the line so I was calling inrefence of my husband an I would like to have some answer he paid his money for three local number an hee havent heard any responds yet an this is why I was calling he said he talk to Ms Heather Doster he sent his money in an he is still waiting
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Eric G Mzb
map-marker Richmond, California

Voice of Inmates is a rip off. Not sending my son's mail to me via email as the promised.

Updated by user Apr 20, 2015

To this day they have not refunded me any money nor sent any messages to my son. They are still a rip off.

Original review Sep 14, 2010
The first year they were decent, so I signed up for a second year. In this second year service has dropped 90%. I got a handwritten not from my son detailing the times he sent me a letter via VFI. They only sent one of his messages out of 5. I tried contacting them but they refuse to answer all 4 of my emails and today I called but I don't think they will respond either. I wish I knew if they were under the DOJ purview because I would be reporting them. I will be contacting the BBB to report them as well. Please do not use this company, they are a rip off and do a disservice to the community. There are people that depend on this to reach their loved ones, paid money to reach their family and this company does nothing.
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Loss:
$59
3 comments
Guest

has this issue been resoved? when was this?

Guest

:sigh Yep I agree they are a rip off, my man is in Prison and I have tried to help him get his emails - they won't even respond to emails

Guest
reply icon Replying to comment of Guest-502098

have thay resoved youer issues

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dantesvoice C
map-marker Manchester, England

Accepted inmate donation and kept the money

On November 5th 09 I sent an inmate donation via the voice for inmates website, after 4 months of being ignored, unanswered emails and phone calls they still witheld the money order, please be very cautious of using this service, if you do send an inmate money by donation I advise you use another service.From: service@***.co.uk Sent: 11/05/09 12:12 AM To: Eleutheria Bay Subject: Receipt for your donation to Voice For Inmates This email confirms that you have donated $2,600.00 USD to Voice For Inmates (support@***.com) using PayPal.The exchange rate for this purchase is 1 GBP = 1.61454USDThis credit card transaction will appear on your bill as "PAYPAL *VOICEFORINM". ----- Original Message ----- From: VFI Support Sent: 03/03/10 12:47 PM To: Julie Cottingham Subject: Re: Dante Cottingham - Money Orders Mrs. Cottingham first I sincerely apologize for my lack of professionalism. We frankly were have a little financial difficulty and I had no answers at the moment... However, I would like (if it is ok with you to begin sending Mr. Cottingham 150.00 each week starting next Friday until the remaining 800.00 is resolved. Darnell BarberVFI SUPPORT ---- Original Message ----- From: VFI Support Sent: 03/16/10 04:32 PM To: Julie Cottingham Subject: Re: Dante Cottingham - Money Orders Hello again, it did not go out Friday however it is DEFINATELY going out tommorrow. It looks asthough I will have to set it for Wednesdays until all is resolved. Sorry again for the delayed response. VFI SUPPORT To date no contact from VFI has been made and no payment sent. This is not a reputable service to use for Donations to inmates. Thank you
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9 comments
Guest

The worst service ever.

Guest

It's very difficult to get in contact with this people specially after making a payment to them.I have been trying to get in touch for the past two weeks and their line is always busy, honestly you are better off throwing the money in garbage.

Michaela Qtk

I signed up to get the phone line of which I have had so far 6 number of which does not work !!!! I was told well it works as I have called you????

Yes but the inmate has not got through to me and now they have not only used his allowance up because he kept calling for the number VFI was meant to have given me they have not once said we will refund you!!!! They just ignore my online chat messages and now the allowance has run out so he is not able to call me now.

I am working on his case ( BTW this is a death row inmate in MD ) What a terrible company this is. Never will I recommend these scammers.

Guest

I send my son $100.00 through this organizaton in March 2010. I have not gotten any satisfactory answer to date 2/18/2011 as to what happened to it.

It was withdrawn from my bank account on March 10, 2011.

I called Inmate fund and they say they do not even accept money, they only accept money orders. Some one needs to investigat and see who's taking the money.

Your response will be kindly welcomed by me.

Eric G Mzb

This company needs to be looked at by the attorney general, they are ripping people off.

Guest

I signed my friend up as basic member and then as their VFI plus member for one year which is supposed to allow more frequent email to inmate. We started sending more volume and as soon as VFI determined that it might cost them more postage than the usual VFI member, they started to label any excess email as "spam" to claim we were abusing their system and stopped sending my friend his email.

At 2000+members, VFI is profitable enough to afford a few heavy users.

We stopped using them before the subscription ran out, and they just kept the rest of the money. Now 5 months after it expired, people tell us that they still use VFI to email my friend, because VFI has not taken down his page or deleted his listing despite his no longer being a member. This is wreaking havoc with my friend's email, because any email sent him via VFI is not reaching him. I have written to Darnell previously, and he is so slimy (in my opinion) in his responses and avoids any responsibility.

VFI has a "D" rating with the Better Business Bureau and I can see why.

They are so eager to expand claimed services when they do not adequately service the customers in even basic services. Avoid them at all costs!!!

Guest

I signed my friend up as basic member and then as their VFI plus member for one year which is supposed to allow more frequent email to inmate. We started sending more volume and as soon as VFI determined that it might cost them more postage than the usual VFI member, they started to label any excess email as "spam" to claim we were abusing their system and stopped sending my friend his email.

At 2000+members, VFI is profitable enough to afford a few heavy users.

We stopped using them before the subscription ran out, and they just kept the rest of the money. Now 5 months after it expired, people tell us that they still use VFI to email my friend, because VFI has not taken down his page or deleted his listing despite his no longer being a member. This is wreaking havoc with my friend's email, because any email sent him via VFI is not reaching him. I have written to Darnell previously, and he is so slimy (in my opinion) in his responses and avoids any responsibility.

VFI has a "D" rating with the Better Business Bureau and I can see why.

They are so eager to expand claimed services when they do not adequately service the customers in even basic services. Avoid them at all costs!!!

Guest

Then I suggest when someone sends you financial help they don't ask Darnell Barber to assist :)

Guest

Hey - I'm an actual law-abiding, taxpaying citizen. I could use $2600 too. ;)

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